DELIVERY & RETURNS

DELIVERY OPTIONS

Buying online at mylittleduckling.co.uk gives you the option to choose between a Standard or Express Premium delivery service at competitive rates.
Please see below for a breakdown of our delivery options, these will be presented to you at checkout.

UK

STANDARD DELIVERY                                      £2.90                    up to 4 working days

EXPRESS NEXT DAY DELIVERY *                     £7.25                    next day

EUROPE

STANDARD DELIVERY                                      £5.25                    up to 5 working days

REST OF THE WORLD

STANDARD DELIVERY                                      £8.00                    up to 7 working days

* Valid for orders placed Monday-Thursday before 12:00pm. Orders placed on Friday before 1pm are delivered on Monday. Orders placed on Saturday and Sunday are delivered on Tuesday.

ADDITIONAL DELIVERY INFORMATION

At mylittleduckling.co.uk we make every effort to ensure your order is delivered within the estimated timescales but as we use a third party courier to deliver your goods, delays can occasionally occur and mylittleduckling.co.uk shall be under no liability for any delay or failure to deliver the products within the estimated timescales. We always kindly ask our customers to allow themselves a little extra time during exceptionally busy shopping periods such as Christmas.
If you have not received your hats within 7 working days (UK deliveries) or 15 working days (deliveries outside the UK), please contact us and we will look into your delayed delivery as a matter of priority. (Please ensure that when a customer clicks on contact us, they are automatically redirected to the contact us page).

Unfortunately we are not able to delivery to PO boxes.

Due to wait restrictions outside of the European Union, we are unable to accept website orders weighing more than 2 kg. For delivery of wholesale orders and orders made by our reps, we will contact you directly to arrange a special bulk delivery of your goods that best suits your business needs. You can also contact us by e-mailing office@mylittleduckling.co.uk.

DISPATCH
At mylittleduckling.co.uk we normally dispatch your order within the same or next working day. It might take longer during very busy periods. Express deliveries are always packed and dispatched as a priority.
Please note, our working days are Monday-Friday excluding Bank Holidays. Saturdays and Sundays are not classed as working days.

ORDER TRACKING
You will be sent an e-mail confirmation once your order has been dispatched with tracking information.

IMPORT DUTY
It is important to note that customers living outside of the European Union may incur local taxes and import duties, which may involve slight delays and additional costs. The customer is solely responsible for the payment of any of these additional charges that may be imposed.

CANCELLATIONS AND RETURNS
At mylittleduckling.co.uk we strive to meet your full expectations, not only by providing you with high quality original products but also by providing an excellent service. We realise that making a selection online is not always easy and so, if after placing your order, you change your mind and need to cancel or return it back to us for any reason, we will make sure the process is as simple and efficient as possible for you.


Returns:
If you would like to return your order back to us, please e-mail us at office@mylittleduckling.co.uk to advise us of the wish to return your purchased goods and let us know of any problems or feedback you may have. We can then agree either a refund or an exchange.
If you would like to return your order back to us you must do so within 14 days from the day you received it to the following address:
mylittleduckling
23 York Road
Marlow
Buckinghamshire
England
SL7 2QB

We kindly ask you to follow the below steps when returning your goods:

  • Please do not remove any labels from the item
  • Pease return all original packaging
  • Please make sure your goods are sealed securely to keep them safe
  • Please enclose the supplied Returns Form in your package
  • Please ensure you have a proof of delivery and that you keep it safe, just in case your parcel doesn’t arrive for any unforeseen reason

Upon receipt we will refund the price of your order plus the original postage charge to your original card details or exchange it for another product as per your instructions made via an e-mail.
Please note that we are unable to reimburse the cost of the returns postage. This returns policy does not affect your Statutory Rights.

Cancellations:
You have up to 7 days to cancel your order (Distance Selling Regulations). To cancel your order please e-mail us at office@mylittleduckling.co.uk or call Karina on (+44) 7766541862. If your order has already been dispatched, you will need to follow the above returns policy.

We hope you love your newly purchased pilot hats!