DELIVERY & RETURNS

 

DELIVERY TIMES AND COSTS

UK:

Hermes Standard Delivery  –  3-4 working days from time of order (includes parcel preparation time) – £2.80

EU DELIVERY:

Tracked and Signed Delivery – 5-6 working days from time of order (includes parcel preparation time) – £11.00

REST OF THE WORLD:

Tracked and Signed Delivery – 7-8 working days from time of order  (includes parcel preparation time) – £13.00

RETURNS/REFUNDS PROCESS

UK:

If you wish to return an order for any reason you can do so free of charge following the process below:

  • Please e-mail office@mylittleduckling.co.uk with the words RETURN – REFUND in the title of the e-mail. Please confirm your order number and address within the e-mail and provide feedback or reason for the return you may have.
  • Once your e-mail has been received we will create a Hermes delivery label and e-mail it to you free of charge. You will need to package your return order, print the label and attach it. Please take the parcel you wish to return to your nearest Hermes parcel drop off location.
  • Upon receipt of the returned order, we will refund the price of your order minus the original postage charge to your original card details. This returns policy does not affect your Statutory Rights.
  • Please note that My Little Duckling will not accept returned items and provide refunds for items that have been worn, damaged or if the tags have been removed.
EU AND REST OF THE WORLD:

Unfortunately, free returns cannot be provided to EU and Rest of the World orders at this time. Returns from non UK customers should follow the following process:

  • Please e-mail us at office@mylittleduckling.co.uk with the words RETURN – REFUND in the title of the e-mail. Please confirm your order number and address within the e-mail and provide feedback or reason for the return you may have.
  • Please send your return parcel at your own cost to the following address: My Little Duckling Returns, 23 York Road, Marlow, SL7 2QB, UK. Please ensure you can track your parcel.
  • Upon receipt of the returned order, we will refund the price of your order minus the original postage charge to your original card details. This returns policy does not affect your Statutory Rights.
  • Please note that My Little Duckling will not accept returned items and provide refunds for items that have been worn, damaged or if the tags have been removed.

DELIVERY DELAYS

At mylittleduckling.co.uk we make every effort to ensure your order is delivered within the estimated timescales but as we use a third party courier to deliver your goods, delays can occasionally occur and mylittleduckling.co.uk shall be under no liability for any delay or failure to deliver the products within the estimated timescales. We always kindly ask our customers to allow themselves a little extra time during exceptionally busy shopping periods such as Christmas.

If you have not received your order within 7 working days (UK deliveries) or 15 working days (deliveries outside the UK), please contact us by using the details on the contact us page and we will look into your delayed delivery as a matter of priority. Unfortunately, we are not able to delivery to PO boxes.

ORDER TRACKING

You will be sent an e-mail confirmation once your order has been dispatched. Tracking reference numbers will be provided only if you choose the tracked shipping option.

IMPORT DUTY

It is important to note that customers living outside of the UK may incur local taxes and import duties, which may involve slight delays and additional costs. The customer is solely responsible for the payment of any of these additional charges that may be imposed.

LOST IN TRANSIT

If an order doesn’t arrive then please contact us by using the information in our contact us page. If it becomes likely that the order has been lost in transit by the courier then we offer a one free re-delivery service after re-confirming the delivery address (as long as the reconfirmed delivery address matches the address on the order). Proof of re-delivery will be provided. Please note that if delivery fails a second time then no further help or reimbursement can be provided as the postal service is outside of our control. Please note that you must contact us within 30 days of your order to be able to be considered for resend or a refund.

CANCELLATIONS

To cancel your order please e-mail us at office@mylittleduckling.co.uk. If your order has already been dispatched, you will need to follow the above returns policy.

WHOLESALE DELIVERY

For delivery of wholesale orders please contact us directly by e-mailing office@mylittleduckling.co.uk to discuss wholesale pricing and delivery options.