DELIVERY TO THE EUROPEAN UNION
Following the UK leaving the European Union any customers from the European Union may be asked by their local postal service to pay import duty/tax to receive their order. This is likely to apply for goods above 22 euros and usually be no more than 5% of the order value but could be up to 20% of the order value. If there is an import charge then My Little Duckling will repay the customer the cost of import duty/tax up to 20% of the order value as long as the customer can e-mail us with a picture of evidence of paying the import duty/tax. Any duty or tax above 20% of the order value will not be refunded.
Please see below for a breakdown of our delivery options, these will be presented to you at checkout.
Hermes standard tracked delivery – 3-4 working days from time of order (includes delivery preparation) – £2.50
Royal Mail Standard International Delivery – 5-7 working days from time of order (incl packaging time) – £7.80
International Tracked and Signed Delivery – 5-7 working days from time of order (incl packaging time) – £10.80
REST OF THE WORLD
International Tracked Delivery – 7-9 working days from time of order (incl packaging time) – £12.80
At mylittleduckling.co.uk we make every effort to ensure your order is delivered within the estimated timescales but as we use a third party courier to deliver your goods, delays can occasionally occur and mylittleduckling.co.uk shall be under no liability for any delay or failure to deliver the products within the estimated timescales. We always kindly ask our customers to allow themselves a little extra time during exceptionally busy shopping periods such as Christmas.
If you have not received your hats within 7 working days (UK deliveries) or 15 working days (deliveries outside the UK), please contact us by using the details on the contact us page and we will look into your delayed delivery as a matter of priority. Unfortunately we are not able to delivery to PO boxes. Due to weight restrictions outside of the UK, we are unable to accept website orders weighing more than 1 kg.
At mylittleduckling.co.uk we normally dispatch your order within the same or next working day. It might take longer during very busy periods. Please note, our working days are Monday-Friday excluding Bank Holidays. Saturdays and Sundays are not classed as working days.
You will be sent an e-mail confirmation once your order has been dispatched. Tracking reference numbers will be provided only if you choose the tracked shipping option.
It is important to note that customers living outside of the UK may incur local taxes and import duties, which may involve slight delays and additional costs. The customer is solely responsible for the payment of any of these additional charges that may be imposed.
LOST IN TRANSIT
If an order doesn’t arrive then please contact us by using the information in our contact us page. If it becomes likely that the order has been lost in transit by the courier then we offer a one free re-delivery service after re-confirming the delivery address (as long as the reconfirmed delivery address matches the address on the order). Proof of re-delivery will be provided. Please note that if delivery fails a second time then no further help or reimbursement can be provided as the postal service is outside of our control. Please note that you must contact us within 30 days of your order to be able to be considered for resend or a refund.
At mylittleduckling.co.uk we strive to meet your full expectations, not only by providing you with high quality original products but also by providing an excellent service. We realise that making a selection online is not always easy and so, if after placing your order, you change your mind and need to cancel or return it back to us for any reason, we will make sure the process is as simple and efficient as possible for you.
If you would like to return your order back to us, please e-mail us at email@example.com to advise us of the wish to return your purchased goods and let us know of any problems or feedback you may have. We can then agree either a refund or an exchange.
If you would like to return your order back to us you must do so within 14 days from the day you received it to the following address:
23 York Road
Upon receipt we will refund the price of your order plus the original postage charge to your original card details or exchange it for another product as per your instructions made via an e-mail. Please note that we are unable to reimburse the cost of the returns postage. This returns policy does not affect your Statutory Rights.
We kindly ask you to follow the below steps when returning your goods:
- Please do not remove any labels from the item
- Pease return all original packaging
- Please make sure your goods are sealed securely to keep them safe
- Please ensure you have a proof of return delivery and that you keep it safe, just in case your parcel doesn’t arrive for any unforeseen reason
To cancel your order please e-mail us at firstname.lastname@example.org or call Karina on (+44) 7766541862 asap after your order. If your order has already been dispatched, you will need to follow the above returns policy.
We check all items before sending so it is very unusual for an item to be faulty but in this case please contact us and the returns process will be followed.
For delivery of wholesale orders please contact us directly by e-mailing email@example.com to discuss wholesale pricing and delivery options.